SHIPPING & STORE POLICY
Shipping Policy
Order processing time takes 1 Day prior to the shipment of your order. Recommended to order Two Weeks ahead of Any Hair Appointment.
For HD Wigs and Raw Extensions order Processing will take 1 Day before Shipment Delivery to USA. Including processing time order Arrives after 5–7 Days to USA, Each Strand is Crafted from Premium Cambodian and Vietnamese Donor Hair. Once delivered to USA shipping transit to customer is 2-3 Business days.
Please review our shipping methods processed Monday - Saturday for delivery:
USPS Ground® |
- United States 2-3 Business Days
- USPS INTERNATIONAL 4-6 Business Days
Refund Policy
Hair Gallery Collections – Terms & Conditions
Final Sale & Order Policy
Due to the hygienic nature and high demand for our products, all sales are FINAL, and we do not offer refunds under any circumstances.
Once an order is submitted, processing begins immediately. Therefore, modifications cannot be made, including changes to items, shipping methods, addresses, cancellations, or refunds.
Returns To be eligible for a return, the product must be in its original, resellable condition, meaning:
• It cannot be combed, washed, brushed, cut, worn, colored, or altered in any way.
• Original ties must remain intact.
Return packages must include:
• First & last name
• Phone number
• Reason for return
• Original receipt printed
We strongly recommend using a traceable shipping method with a signature for protection. Hair Gallery Collections is not responsible for lost returns in transit.
• Sale & clearance items are FINAL SALE no returns will be accepted.
• Customers are responsible for all return shipping costs.
• Shipping costs and Route Insurance fees are non-refundable.
If a product qualifies for store credit, it cannot be redeemed as cash. If a promotional item was purchased and the promotion has ended, the new order will not qualify for the same promotion.
Return to Sender Shipments
All products purchased from our website require a signature upon delivery to insure package is not Lost or Stolen. If no one is available to sign after 1-3 attempts, the shipping carrier will return the package to USPS facility Located in Florida.
• Once received, a store credit will be issued for future use a Discount code will be created for future use to the amount of purchase.
- Expenses Associated with Delayed or Incorrect Orders
Hair Gallery .Co is not responsible for any fees incurred due to hair appointment cancellations resulting from delayed or incorrect orders. We strongly advise customers to “Receive and confirm all items before scheduling hair appointments”.
By purchasing from Hair Gallery Collections, you acknowledge and agree to these policies.
Privacy policy
Hair Gallery Collections. (“Hair Gallery.co”) is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy, including and Hair Gallery Collections. (“Hair Gallery.co”) website, through our social media pages that we control from which you are accessing this Privacy Policy (collectively, our “Social Media Pages”) as well as through VIA DM , Text Messages, HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and our Social Media Pages, the “Services”). By providing Personal Information to us, you agree to this Privacy Policy.
PERSONAL INFORMATION
Personal Information is information that identifies you as an individual or relates to an identifiable person, including:
- Name
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Credit and debit card number or other financial account information
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Contact Information
- For Immediate Response VIA DM @Hairgallery.co
- Contact Number Text (954)-914-4124 , For Pre-order customized Items, not listed on the Website Such as custom colored Extensions and HD Wigs, Tap-ins , Clip-ins
- Hours of operation Monday - Friday
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Email : hairgallerycollections@
outlook.com
purchasing Hair Extensions off the Hair Gallery Collections website automatically means your signing a waiver.
This Agreement contains the complete terms and conditions that apply to you in buying on our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to you end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
The Site allows you to shop online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about users’ personal information; (d) maneuvering the price of any item or interfere with other users' listings; (f) post false, inaccurate, misleading, defamatory, or libelous content; (g) take any action that may damage the rating system.
We will only pay the return shipping costs if the return item(s) is a result of our error (incorrect item or defective item). shipping charges are non-refundable.
By purchasing a Itemsfrom Hair Gallery Collections buyer agrees to:
Assume ANY and ALL RISKS of INJURY OR DEATH resulting from use of the product,WAIVE, RELEASE, and NOT SUE, MAKE ANY CLAIMS OR FILE ANY ACTIONS against Hair Gallery collections or any other owner or operator of businesses offering products through this website, or any one of the aforementioned entities and each of their insurance carriers, subsidiaries, affiliates, officers, directors, shareholders, members, representatives, assignees, employees, volunteers and agents, as well as any manufacturers and distributors (hereinafter the “Indemnified Parties” collectively, the “Indemnified Party” individually) that are based on, arise or result from, in whole or in part, use of the product, andINDEMNIFY, DEFEND AND HOLD THE INDEMNIFIED PARTIES HARMLESS, from any and all claims, demands, actions, causes of action, losses or liabilities whatsoever arising from or related to participation in any activity and any loss, damage or injury, including death, that may be sustained by buyer or assignee, or caused to others or their property by buyer or assignee. Buyer also agrees to pay all costs, including reasonable attorneys’ fees and disbursements, incurred by any Indemnified Party in defending an investigation, claim or suit brought by or on behalf of Buyer or assignee.