STORE POLICY

Shipping Policy

Order processing time takes 2 Days prior to the shipment of your order. Recommended to order Two Weeks ahead of Any Hair Appointment. 

For HD Wigs and Raw Extensions order Processing will take 2 Days before Shipment Delivery to USA. including processing time order Arrives after 7 Days to USA, Each Strand is Crafted from Premium Cambodian and Vietnamese Donor Hair. Once delivered to USA shipping transit to customer is 2-3 Business days. 

Please review our shipping methods processed Monday - Saturday for delivery:

USPS Ground® |

  • United States 2-3 Business Days
  • USPS INTERNATIONAL 5-7 Business Days


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Refund Policy

Hair Gallery Collections  – Terms & Conditions

Final Sale & Order Policy

Due to the hygienic nature and high demand for our products, all sales are FINAL, and we do not offer refunds under any circumstances.

Once an order is submitted, processing begins immediately. Therefore, modifications cannot be made, including changes to items, shipping methods, addresses, cancellations, or refunds.

Returns To be eligible for a return, the product must be in its original, resellable condition, meaning:

    •    It cannot be combed, washed, brushed, cut, worn, colored, or altered in any way.

    •    Original ties must remain intact.

Return packages must include:

    •    First & last name

    •    Phone number

    •    Reason for return

    •    Original receipt printed 


 We strongly recommend using a traceable shipping method with a signature for protection. Hair Gallery Collections is not responsible for lost returns in transit.

    •    Sale & clearance items are FINAL SALE no returns will be accepted.

    •    Customers are responsible for all return shipping costs.

    •    Shipping costs and Route Insurance fees are non-refundable.

If a product qualifies for store credit, it cannot be redeemed as cash. If a promotional item was purchased and the promotion has ended, the new order will not qualify for the same promotion.


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Return to Sender Shipments

All products purchased from our website require a signature upon delivery to insure package is not Lost or Stolen. If no one is available to sign after 1-3 attempts, the shipping carrier will return the package to our facility Located in Florida.

    •    Once received, a store credit will be issued for future use a Discount code will be created for future use to the amount of purchase.

  • Expenses Associated with Delayed or Incorrect Orders

Hair Gallery .Co is not responsible for any fees incurred due to hair appointment cancellations resulting from delayed or incorrect orders. We strongly advise customers to “Receive and confirm all items before scheduling hair appointments”.


By purchasing from Hair Gallery Collections, you acknowledge and agree to these policies.


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Privacy policy

Hair Gallery Collections. (“Hair Gallery.co”) is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy, including and Hair Gallery Collections. (“Hair Gallery.co”) website, through our social media pages that we control from which you are accessing this Privacy Policy (collectively, our “Social Media Pages”) as well as through VIA DM , Text Messages, HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and our Social Media Pages, the “Services”). By providing Personal Information to us, you agree to this Privacy Policy.


PERSONAL INFORMATION

Personal Information is information that identifies you as an individual or relates to an identifiable person, including:


  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Credit and debit card number or other financial account information


If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.


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Contact Information 

  • For Immediate Response VIA DM @Hairgallery.co 
  • Contact Number Text (954)-914-4124 , For Pre-order customized Items, not listed on the Website Such as custom HD Wigs Lengths 34+ , colored Extensions and HD Wigs, Tap-ins , Clip-ins 
  • Hours of operation Monday - Friday 
  • Email : hairgallerycollections@outlook.com